Liability Policy

For individual reservations only. For group reservations please contact our booking office.

1. Any delays or cancellation in the event of illness during a vacation, or early check out; hospital and medical expenses are the traveler’s responsibility. Please see our recommendation for Travel Insurance to avoid any inconveniences.
2. The Hotel is not liable for any other costs, evacuation or inconveniences caused by a tropical storm or hurricane or of any event which lies beyond the Hotels’ or the supplier’s reasonable control, including but not limited to acts of Nature (e.g. hurricanes, mudslides, flooding and earthquakes.). Please see our recommendation for Travel Insurance to avoid any inconveniences with regards to the above situations.
3. In case of calamities of force majeure or national emergencies in Mexico and that do not depend on the Hotel, there is no refund, but payment for reservations will be applied to a new reservation with change of dates; arrivals under 30 days are subject to a fee for re-scheduling, please contact our booking team. This policy does NOT apply to group reservations. Please see our recommendation for Travel Insurance to avoid any inconveniences with regards to the above situations
4. There are no refunds or credits for flight cancellations, due to any circumstances. Please see our recommendation for Travel Insurance to avoid any inconveniences with regards to flight delays or other situations.
5. The Hotel is not liable for loss of personal items that are left in the room, or for losses incurred on hotel premises. Please use the safe in the room for the storage of valuables.